Audit the Perception
Search, reviews, social, and AI answers mapped by risk. Two weeks, one plan.
Grapes Worldwide is an online reputation management agency that shapes what buyers, investors, and talent see when they search your name, across search results, reviews, social, and AI answers.
Get a Free Reputation AuditSearch engines love us. More importantly, so do clients. From industry leaders to ambitious challengers, we make sure they reach the right audience. For us, SEO isn’t just rankings, it’s real impact.
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Your reputation is no longer what you say about yourself. It is the first page of Google, the star rating on a map listing, the thread on a forum, and now the summary an AI assistant gives when someone asks about you. We run ORM as a standing discipline: monitoring what is said about the brand and its leaders, building positive assets that deserve to rank, responding to reviews at speed, and handling crises with a plan agreed before they start. We never fake reviews or bury fair criticism, because both backfire.
What buyers see today when they search your brand, products, and leaders.
Page one filled with accurate, positive, owned and earned assets.
More genuine reviews, faster responses, and ratings that reflect reality.
Leaders' search results, profiles, and coverage built to support the brand.
A plan agreed before the incident, and a team that acts within the hour.
Correct how ChatGPT, Gemini, and AI Overviews describe your brand.
Every mention across news, reviews, social, and forums, flagged in real time.
One view of sentiment, ratings, and page-one health for leadership.
Five stages, one goal: a reputation that wins trust every time a buyer, investor, or candidate looks you up. Proven on healthcare, consumer, and B2B brands across five countries.
Search, reviews, social, and AI answers mapped by risk. Two weeks, one plan.
Owned and earned content that deserves to rank.
Generation and response programmes that lift ratings honestly.
Playbooks, statements, and escalation paths agreed in advance.
Page-one health, ratings, and sentiment, monthly.
Agentic ORM puts autonomous AI agents inside the monitoring and response workflow. They watch news, reviews, social, forums, and AI answers around the clock, flag sentiment shifts the moment they start, and draft review responses for the team. At Grapes, every agent workflow ends at a human desk, where a named reputation lead reviews, corrects, and approves before anything is published.
Agents track the brand and its leaders across news, reviews, and forums.
Reputation leads judge what needs action.
Agents draft replies to new reviews within minutes.
Every response is edited and approved by a human.
Agents flag unusual spikes in negative sentiment instantly.
Leads decide whether it is noise or an incident.
Agents track page-one results for branded searches daily.
Strategists plan which assets to build or promote.
Agents review what assistants say about the brand.
Leads verify errors and plan corrections.
Dashboards on sentiment, ratings, and page-one health, in plain language.
Your strategist owns the monthly review and next move.
What changes for you
AI multiplies our output. It never replaces our judgment.
The questions CXOs ask us before signing, answered straight.
ORM is the ongoing work of monitoring and shaping what people find about your brand and leaders online: search results, review ratings, social and forum conversation, news coverage, and AI-generated answers.
Sometimes. Content that breaks platform policies or the law, such as fake reviews, defamation, or exposed personal data, can often be reported and removed. Fair criticism cannot, and should not be. For that, we build accurate, positive assets that outrank it and help fix the underlying issue.
Never. Fake reviews break platform rules and consumer protection law in many markets, and they get found. We grow genuine reviews from real customers and respond to every review, positive or negative, in the brand's voice.
Review response and monitoring start working in the first week. Changing page one of a branded search usually takes three to six months, depending on how strong the negative results are and how many positive assets the brand already has.
Yes. We prepare playbooks, holding statements, and escalation paths before an incident, then monitor and respond at speed when one happens. Most crises worsen because the first response was late or improvised.
Agents monitor every platform around the clock, flag sentiment spikes, track branded search results, and draft review responses. Every agent workflow passes a human checkpoint where a named reputation lead approves what is published.
Three reasons clients cite. Search, content, and social sit in one team, so we can both build positive assets and get them seen. Our healthcare work turned trust into a 7× conversion increase for Mahajan Imaging & Labs. And we only use methods that survive scrutiny, from five offices worldwide.